Substance Use Disorder and Addiction

Addiction can happen to anyone, any family and at any time. It can be intimidating and overwhelming to identify a substance use disorder (SUD) and even harder to admit when there is a problem. You are not alone on this journey. There are people, organizations and various levels of care available, often nearby, to assist you. It’s going to take all of us.


Call the New York State HOPEline 1-877-8-HOPENY for hope and help with alcoholism, drug abuse and problem gambling. Free and confidential, 24 hours a day, 365 days a year. 
Getting Help
New York State HOPEline

Offering help and hope 24 hours a day, 365 days a year for alcoholism, drug abuse and problem gambling, the HOPEline provides referrals to treatment and prevention providers in your area and motivational interviewing for callers in need. All calls are toll-free, anonymous and confidential. If you are in crisis or have an emergency, call 911 or go to the nearest Emergency Room. 

Call 1-877-8-HOPENY 1-877-846-7369 Text HOPENY (Short Code: 467369)

Behavioral Health CHAMP Helpline

If you, or a loved one, have experienced insurance obstacles related to treatment or need help filing an appeal for a denied claim, contact New York State's behavioral health ombudsman program, CHAMP. CHAMP can assist in resolving issues related to: Insurance coverage; Referrals to treatment services; Claim denials and appeals; and Network Adequacy- an insurer's duty to offer a sufficient number of in-network options. 

Call the CHAMP helpline 888-614-5400 
Email: [email protected] 

Reversing the Stigma

"Reversing the Stigma" is a 59-minute documentary that highlights the work being done in New York State to combat addiction. The film, narrated by acclaimed television journalist Laurie Dhue, profiles multiple people in various stages of recovery, who share their stories and experiences.

Start the Conversation
Kitchen Table Toolkit
Discussion Guides

Get discussion guides that provide information to assist you with methods to start the conversation about addiction.

Videos

Watch videos that can be used to discuss addiction at community forums, PTA meetings, teacher trainings and with young people.

Awareness Materials

Download a variety of print materials that can help you continue the discussion or to distribute